At UM Enterprises LLC, we are committed to customer satisfaction. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process.
1. Return Eligibility
We accept returns within 30 days of delivery, provided the items meet the following conditions:
- Products must be unused, unworn, and in their original condition.
- Items must include all original packaging, tags, and accessories.
- A valid proof of purchase (order confirmation or receipt) is required.
Non-Returnable Items
Certain items cannot be returned or exchanged, including:
- Clearance or final sale items
- Customized or personalized products
- Opened or used beauty, hygiene, or perishable items
- Digital products or gift cards
2. How to Initiate a Return
To request a return, please follow these steps:
- Contact Us – Email our returns department at Shafiqulrehman2@gmail.com with your order details.
- Package Your Item – Securely pack the item in its original packaging.
- Ship the Return – Send your package to the return address provided by our team. Customers are responsible for return shipping costs unless the item is defective or incorrect.
3. Refund Process
Once we receive your return, our team will inspect the item. If approved:
- Refunds will be processed to the original payment method within 5-7 business days.
- You may choose a store credit instead of a refund, if preferred.
Note: Shipping charges are non-refundable, except in cases where UM Enterprises LLC made an error.
4. Exchanges
To exchange an item, please return the original product and place a new order.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will provide a replacement or full refund at no extra cost.
6. Contact Us
For any return-related inquiries, please reach out:
- Returns & Refunds: Shafiqulrehman2@gmail.com
- Sales & Complaints: +1 (516) 348-3329
We appreciate your business and look forward to serving you again!